Refund policy

 

Returns Policy

Handling Faulty or Damaged Products

If your order arrives faulty or damaged, please contact us at hello@dustymonkeykids.com with a photo of the damaged order.

Product Exchanges

If you'd like to exchange your order, please get in touch with us here. We'll verify your order and provide a return shipping address. Please note that while we offer free shipping on all orders, return shipping costs are not covered. Upon receipt of your returned item at our warehouse, we'll inspect it to ensure it's in its original condition and packaging. We can then offer you store credit equal to the original value of your order.

Returns for Change of Mind

If you are not completely satisfied with a product you can return it within 15 days of purchase. Refunds and product exchanges are processed within 24-48 hours upon receipt of your order. For damaged products, refunds are issued within 24 hours after we confirm the damage.

Please note that once your order has shipped, we cannot offer any exchanges or returns until the item has reached its destination.